Horrible service

Horrible experience. I purchased online and had to always follow up on my order. They eventually cancelled my order as they stated that they did not have stock and they advised they would refund me. I have not received my refund and I keep calling and no one answers. I am beyond upset that I have to keep running around for my hard earned money. I want my money Polo. Why do you guys keep taking people's money if you don't have stock!!!!! The receptionist lady is very *********** and Daniel from sales is useless. I'm still waiting for him to call me back