HORRIBLE QUALITY AND NO REPSONSE TO MY EMAILS

Good day to the management of Polo

We purchased a genuine leather Polo handbag about a year ago from Gopals luggage, We are horrified and disappointed by the quality of the handbag.

At the point of purchase we paid double the price of other leather handbags believing that POLO is a cut above the rest of their competitors . It was a milestone anniversary gift . The leather is peeling ,cracking and flaking It is embarrassing and implies that the brand uses inferior materials to its competitors. It has also become the topic of discussion at a few high profile meetings .

We have been loyal customers of your company, Gopals ( Pavilion) for a number of years, and the polo brand for many decades. This is certainly not the quality that we have come to expect from Polo and Gopals. We have enclosed pictures of the bag. As previously stated , we have come to expect much more from your products, therefore, this is extremely upsetting for us and highly embarrassing as many people have thought that we have bought an imitation " polo" bag . We would appreciate this situation be immediatley rectified and await your urgent response . The bag was double the price of your competitors however it looks twice as inferior . Quality of materials utilised should be priority in a premium brand .