Horrible Customer Service and telephone etiquette

I placed an order on the 28th of November 2025, a Christmas gift mind you. "Pending" was the status until I called customer service last week. This was also a struggle because the online query number rang until the call dropped. I was transferred twice before someone answered the phone and I wasn't sure if the call was answered because the person said nothing until I said "hello?" The status was changed over the weekend to "order received". They promise delivery within 2-7 days, tomorrow will be 7 business days from when my order was initially placed. Can I expect my delivery tomorrow POLO? I expected so much more from this brand :(