nM
nozandile M
1 reviews | Active since Dec 2023
30 Jan 2024, 08:14
EFFICIENT SERVICE
I have previously written a review on the bad service I got in December 2023 when I made an online purchase at Polo SA, where I bought an item and there was no confirmation of order regardless of the fact that money was debited on my account . After a lengthy back and forth communication with them I finally got my order after 3 weeks but the cherry on top was when I got numerous calls from their senior managers Gash Pather and Mark Olivier who profusely apologised for the experience and ultimately compensated me for the bad experience. Thank you Polo SA and hope that your company will work tirelessly to ensure effective and efficient service to their clients in the future.
Helpful (0)
Replies (1)0
Replies (1)
Polo South Africa's replyOfficial
30 Jan 2024, 08:37Good day, Nozandile. Thank you so much for sharing your feedback with us. We are delighted to hear that our senior managers were able to address your concerns and provide a resolution. We are continually working on enhancing our processes to ensure effective and efficient service to all our valued clients. Thank you for your support and understanding and we look forward to serving you better in the future. Polo Team
Polo South Africa's reply30 Jan 2024, 08:37
Official
Good day, Nozandile. Thank you so much for sharing your feedback with us. We are delighted to hear that our senior managers were able to address your concerns and provide a resolution. We are continually working on enhancing our processes to ensure effective and efficient service to all our valued clients. Thank you for your support and understanding and we look forward to serving you better in the future. Polo Team