Dissatisfied, annoyed and frustated

Item: Polo South Africa
Rating: 1
Author: Mogomotsi P

I have placed an order on the 11th November 2023, to date I have not received my parcel. I have made contact several times on email and calling customer service. I got promised heaven and earth. The last attempt was yesterday 13th December, when the consultant promised to send a WhatsApp message of the products they have on stock stating the items I have ordered are no longer available so they can offer different items at the warehouse. I'm still awaiting the text message with pictures. I have lost count on the number of times I have contacted customer service without any luck of getting my items or at least my refund as it seems like whatever I have ordered is no longer available. It is absolutely frustrating and disappointing to constantly make contact and not receiving assistance as expected. I have sent 3 emails already requesting a refund as no news about my items.

Helpful (0)

Replies (2)

Polo South Africa's replyOfficial

30 Dec 2023, 17:01

Good day, Mogomotsi, thank you for reaching out to us. Our sincerest apologies for the experience you received. We'd like to rectify this urgently. Please note that we have escalated the matter to the relevant department so that you can be assisted. Thank you, Polo Team

Polo South Africa's reply30 Dec 2023, 17:01

Official

Mogomotsi P's updateReviewer Update

22 Jan 2024, 22:13

Thank you POLO SA for resolving my query and ensuring that my items are delivered, neatly and professionally packaged. It was heart-warming to receive a written apology and phone calls. Thanks.

Mogomotsi P's update22 Jan 2024, 22:13

Reviewer Update

Thank you POLO SA for resolving my query and ensuring that my items are delivered, neatly and professionally packaged. It was heart-warming to receive a written apology and phone calls. Thanks.