DISSAPOINTED

I bought few items at Polo online last year October and one of the items bought was a bag which I payed R1800 for. I only used the bag three time and the stitch went loose. I contacted Polo on their facebook page, sent emails. After sometime they responded on email by someone called Claudia Gagopane who asked me to send pictures of the bag of which I did. Up until now there is no communication and when I try to call their number they it gets dropped. I am very disappointed at Polo after paying R1800 for a bag and only use it twice and form them to be uninterested in my matter.