1 reviews | Active since Aug 2024
Disappointing Customer Service & Merchandise Packaging
I must express the distasteful customer service I have recieved from POLO SA Online. As a first time customer purchasing online was the worst experience to have.
I had to continuously follow up with POLO regarding my order, emails were sent of which I never got a reply until the 6th of August 2024 after the delivery has been made to the Store last week Friday, POLO SA is not aware of the delivery and will revert back to me as per email recieved.
The quality of packaging recieved is not of HIGH standards. The merchandise ordered came in a TORN box, wrapping was ripped and poorly packed. As a retail customer who spent an exorbitant amount on the merchandise I would expect high standards of packaging.
Customer services are really disappointing with no assurance to clients regarding their online orders.
We're sorry to hear about the disappointing experience you had with our online store. As a customer, you deserved a seamless and satisfactory experience, and we regret that we fell short of your expectations. We'd also like to apologise for the poor quality of packaging you received. This is not the level of service or quality that we want our customers to associate with our brand. We take your feedback seriously and are reviewing our processes to ensure that such issues do not occur again.
Polo Team
We're sorry to hear about the disappointing experience you had with our online store. As a customer, you deserved a seamless and satisfactory experience, and we regret that we fell short of your expectations. We'd also like to apologise for the poor quality of packaging you received. This is not the level of service or quality that we want our customers to associate with our brand. We take your feedback seriously and are reviewing our processes to ensure that such issues do not occur again.
Polo Team