ZM
Zamambo M
1 reviews | Active since Mar 2024
20 Jun 2024, 10:26
Beyond ***********
This is by far the worst customer service I have ever experienced in my life. I made an online purchase on the 29th of April 2024, today is the 20th of JUNE! And I still have not received my order. I have been extremely patient and understanding but I’ve grown rather frustrated from spending my days writing emails and making phone calls. I am extremely disappointed and it’s such a shame because Polo is a reputable brand that I am fan of.
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Polo South Africa's replyOfficial
25 Jun 2024, 08:52Hi, Zamambo. Thanks for bringing this to our attention. We apologise for the delay and the frustration you've experienced with your order. We understand your disappointment, especially as a loyal customer. Please know that we are urgently investigating this issue to ensure your order is delivered promptly. We are committed to making this right for you and appreciate your understanding. Thank you, Polo Team
Polo South Africa's reply25 Jun 2024, 08:52
Official
Hi, Zamambo. Thanks for bringing this to our attention. We apologise for the delay and the frustration you've experienced with your order. We understand your disappointment, especially as a loyal customer. Please know that we are urgently investigating this issue to ensure your order is delivered promptly. We are committed to making this right for you and appreciate your understanding. Thank you, Polo Team