Annoyed customer

I placed an order for my child (a T shirt) that is meant for Xmas. Placed and paid on the 24th of November,at 1st I thought maybe I was ****med because I never got a confirmation sms or email. Then the following day I checked my profile and found "order canceled" but canceled by who? I called, emailed, Inboxed their social media until I was called and told that the item I ordered was damaged therefore I'll be refund within 5 days. 5 days has passed and all they said is "we will pass the message to the relevant department" like what?! Are they in the business of ****ming people? All I want is my money back and I'll never buy anything from them. Their service is bad and annoying