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natasha.robertson natasha.robertson
1 reviews | Active since Aug 2016
17 May 2024, 20:56
2 Handbags in poor quality
I bought a Polo handbag from Edgars, Galleria, 2 years ago and another Polo handbag from Cape Town International airport (Cellini store) and both bags have problems with the zips and the handle is flaking off. I paid an arm and a leg for these bags and I did not expect the bags to be in such poor quality. Please repair these bags or advise how I can get a full refund. Many thanks.
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Replies (2)
Polo South Africa's replyOfficial
20 May 2024, 08:45Good day, Natasha. Thank you for bringing this to our attention. We sincerely apologise for the disappointing quality of your Polo handbags. e understand your frustration, especially considering the significant investment you made. Your experience is certainly not reflective of the high standards we aim to maintain. To address your concerns, we recommend contacting the respective stores where the handbags were purchased—Edgars at Galleria and the Cellini store at Cape Town International Airport. Each store has specific return and repair policies that will guide you through the process of seeking a repair or a refund. We are escalating this matter to our relevant department to ensure that such issues are addressed internally. We value your feedback and are committed to improving the quality of our products. Thank you, Polo Team
Polo South Africa's reply20 May 2024, 08:45
Official
Good day, Natasha. Thank you for bringing this to our attention. We sincerely apologise for the disappointing quality of your Polo handbags. e understand your frustration, especially considering the significant investment you made. Your experience is certainly not reflective of the high standards we aim to maintain. To address your concerns, we recommend contacting the respective stores where the handbags were purchased—Edgars at Galleria and the Cellini store at Cape Town International Airport. Each store has specific return and repair policies that will guide you through the process of seeking a repair or a refund. We are escalating this matter to our relevant department to ensure that such issues are addressed internally. We value your feedback and are committed to improving the quality of our products. Thank you, Polo Team
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natasha.robertson natasha.robertson's updateReviewer Update
20 May 2024, 09:48Good Day, I have contacted each store and they both claim there is nothing that they can do to assist as the bags are over 1 year old. Please sort this out as I am now Durban based and please redirect me to store in Durban which can sort out the poor quality handbags.
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natasha.robertson natasha.robertson's update20 May 2024, 09:48
Reviewer Update
Good Day, I have contacted each store and they both claim there is nothing that they can do to assist as the bags are over 1 year old. Please sort this out as I am now Durban based and please redirect me to store in Durban which can sort out the poor quality handbags.