Pointer SA - Terrible service

Neo-trac (amazing tracking company) was purchased by Pointer SA, which led to my contract migrating from one business to another. In May last year I sold my vehicle and since I've had the tracker for 2-3 years already and them being in possession of the unit, I asked them to please terminate the contract in good faith, and that I would be back. They refused my request and forced me to keep paying for a service I wasn't using.

Nonetheless... I purchased a motorcyle and had them fit the unit. 3 weeks later, the battery dies (new battery bought in June, but dead again in October). It was only upon the second battery dying (Feb) on me that I complained about the unit. Their response is, that I should pay a call-out fee, to send someone out to test their unit, to see if it is the unit draining the battery.

So not only have I spent months and months paying for something I couldn't use and purchased not 1, but 2 new bike batteries, I must now pay some more to get them to test their own unit??

I had multiple trackers though Neo-trac for many years, and it's really sad to see how a once great company has completely forgotten about customer service and repeat business.