Wrong order delivered

What I ordered https://www.poetrystores.co.za/products/colette-shopper-leather-bag/***.html Vs what I got https://www.oldkhaki.co.za/products/women-accessories-bags/***-C22.html?pid=***. Contacted customer service on the 2nd, today is the 7th and no resolution in sight. It was supposed to be a birthday present.