Worst Customer Experience

Dear Poetry Stores,

I've tried my utmost best not to complain about your customer service because I know many businesses are struggling right now due to the COVID-19 pandemic.

Having said that, I placed two orders in April. The first order placed on the 4th of April, the 2nd on the 17th. Both orders are still being processed.

Yesterday I saw a notification stating that you credited my bank account with R419? I'm not entirely sure what that means but I'm guessing one of the items I ordered is not available? An order I paid for in April! Why didn't you update your website accordingly? Why wasn't I contacted first or given another option?

I spend about R800 - R3500 in cash at your store every month but I will be taking a break from spending my money at PS.

I've always held your store in high regard, the customer experience leaves more to be desired.

Megan