Worse experience ever

I bought two dresses online using pay just now on the 31st January 2024. On Friday the 2nd February i get notification that it is ready for collection. On Monday the 5th February i go to collect my order around lunch time. After work when i get home to fit the dresses i notice that 1 has a price tag and the other doesn't. The one that does not have a tag smells of perfume. i then notice that it is torn. I immediately contact the numbers on the packaging but it was after hours. I then rush to the mall near by as they have a poetry store. I show them the dress, they pick up that it has been worn and more areas where it is torn. They tried to contact the numbers on the packaging as well but could not reach anyone. They apologized and refunded me. The ladies were of great assistance and so humble. I'm so disappointed by the experience from such a big store. The driving of back and forth for taking back the dress and my time spent on this inconvenience.