Very Unhappy Customers

Dear Sir/Madam,

I am writing to express my dissatisfaction with the service I received regarding the repair of my shoes and purse that I had bought at La Lucia Mall- Durban.

Last year, I bought a pair of shoes and purse from Poetry La Lucia Mall and within 3 or 4 months later, the shoe heel broke while I was at a funeral and the purse tore on the inside fabric by the zip.

I took the pair of shoes and purse back to the store for repairs due to a manufacturing defect.

At the time, I was assured that the shoes would be repaired and returned to me within a year.

After a year I went back to the store to check if my items were repaired and returned to the store since I had not received any correspondence regarding my items. Unfortunately, I was informed that I needed to provide the original purchase slip in order for me to get the full payment of my items.

Although I no longer have the original slip, the staff confirmed that my purchase is located in their system.

To my disappointment, I was then told that without the original slip, I would only receive the current value of the shoes and purse, which is significantly less than the amount I originally paid.

This is highly unsatisfactory, as I believe it is unfair to penalize customers for not retaining a receipt over an extended period, especially when the transaction can be verified in the store's records.

I have been a loyal customer of Poetry Stores and have always been satisfied with the quality of their products and services until this incident.

Sincerely, Nomi