Useless customer service!!!!!!

I’ve placed an order on 15 March only to receive an incomplete order. This was not the first time it happened therefore, I’ve expressed my dissatisfaction in store and via email however, due to poetry’s delay I had to hear that the item is now out of stock!!! This is absolutely ridiculous!!! I’ve also received an email saying that they might have already requested proof of banking details for the refund or credit yet it was not the case and I am still waiting!!!! I am so disgusted, and its sad that I cannot say that I’ve ever received good service from poetry or Keedo especially not with online orders!!!!