Terrible service with an online order!

I’ve had the most terrible experience trying to get my online order delivered. I placed my order on the 10th of September. On the 11th I received an email notifying me that my order was with Pargo, the courier company that Poetry uses... This is where the communication ended. My order has not arrived. I’ve followed up with Pargo twice, via phone and email and have had no response. I’ve phoned the Poetry customer service number 3 times. Eventually by the 3rd phone call I was informed that Pargo must have lost my order but that a new one would be on its way... Well it’s a week later and I’ve received no order and no further communication. It’s incredibly frustrating!