Still no news from Poetry

<br> Following my previous complaint, I very swiftly received a mail from Zainab (Customer Services).<br> <br> All it stated was : <br> <br> My sincere apologies for the way your refund has been handled. We do have stock of the scarf you have ordered and can still have this delivered. Would you like us to go ahead with the delivery?<br> I look forward to your feedback.<br> <br> Now how many times would I need to explain before someone understands that I wanted an IMMEDIATE FULL REFUND, that is what was requested. That is what I said telephonically, that is what I said via email. And still NOTHING. <br> <br> I then rep**** to the mail on the 7th August and still no response, this was again followed up with a mail on the 11th Aug regarding my outstanding money.<br> <br> Still nothing, still no feedback, still no response to my mail.<br> <br> Is this how you treat your customers?