Shocking and disappointing service

SHOCKING customer service. I have not received an item after it was ordered a month ago. Upon trying to contact customer services, supervisors and the courier company itself, I was met with empty promises and ignored attempts to resolve the issue. All they've done is transfer me to voicemails and place me on hold. I have emailed both Poetry and RAM (the courier service), as well as phoned them. This has been an ongoing problem for the duration of this week.