Sales staff at POETRY STORES constatly lie to the paying customers and treat customers like idiots.

I bought items on line, paid cash, if I did not pay I could not purchase the goods. I returned goods to Waterfall store & was told by female who said she was the manager, that POETRY had just installed an expensive system that will refund on a bank debit card, believing this LADY who asked me to insert my debit card & pin in their machine, I was given a POETRY print out ( NOT A BANK PRINT OUT FROM THE CARD MACHINE ) stating the transaction refund was successful. This so-called wannabe manageress then tells me the refund will go through that night or within the next 3 days. After three days NO REFUND so I start making enquiries, well well, that's when the lies are exposed. The Waterfall store has NO MANAGER, only sales personal. the request for a refund goes through to a finance company called INNERVATION and they then process the payment & send to my bank from their bank, the sales personal at the store insist that INNERVATION is a bank ( lies )until they realised they didn't know what they were talking about when I proved them wrong. The sales person sends me an email with the consultants name at INNERVATION & his contact number, so I phone them only to be told that I should NOT have been given their details by the store ( more lies ) & since I was on the phone my REFUND would take 48 to 72 WORKING HOURS, SO NOT A NORMAL HOUR BUT A WORKING HOUR. Now Iv heard it all. I have always supported POETRY. NO MORE. The sales staff have not been taught how to interact with customers, they tell they biggest lies & whatever they think the customer will swallow. Appalling service. The public must insist on any refund being paid in cash. do not be fooled by what sales people tell you, its all lies.