Returns

I love Poetry clothing and purchase clothing from the store quite often. I purchased an item of clothing just before lockdown and went to return it mid June and was told it was out of the 2 month return date and that they had been open since 1 May so I could have returned it before then. Obviously during level 3 we were instructed to only leave our homes for essential items. Purchasing winter clothing was one of them, but returning items was not. I would have hoped Poetry would have had some understanding and allowed for slightly extended returns given the current situation. I was a week or two out of the two months at the time of trying to return/ However, they would rather lose future income for the sake of allowing a refund now. Very disappointed. I have been trying to contact Poetry regarding this for over two weeks now and have left contact details but no one has contacted me.