Poor Customer Service : Poetry Store-Eastgate Mall

<p> </p> <p>On the 29th of January 2017, I went to Poetry Store in Eastgate Mall, where i requested assistance with the closing of my account. I was given a settlement amount which i paid in full.</p> <p> </p> <p>I provided the Stores assistant with my details and I was told that my information will be sent to RCS who will facilitate the account closure. The stores assistant promised to keep me in copy of the email communication which did not happen.</p> <p> </p> <p>Instead I called the store (Poetry : Eastgate) on Monday the 30th of January 2017 to enquire about the process and if my request and information was sent to RCS. The store's assistants told me it was done, I requested a copy of the communication as confirmation but i was told that "Poetry will not send you an email confirmation of what was communicated to RCS". RCS will call you.</p> <p> </p> <p>To date i have not received a call from RCS regarding my account closure not even a text or email from them. My efforts to call RCS have failed as i keep on holdng for hours waiting to for assistance.</p> <p> </p> <p>I am really disappointed at how Poetry Store at Eastgate treated my request and the closing of my account, that is if it has been successfully closed. I dont have proof that it has been.</p> <p> </p> <p>I would like to inform Poetry Stores that i will not held accountable for any "charges" which RCS will have against my name under the Poetry Account, as i had taken reponsible measures to close the account.</p> <p> </p> <p>Poetry Store : Eastgate, please advise your staff to keep the promises they make customers. I came into your store as a Poetry customer and not RCS. </p> <p> </p> <p> </p> <p> </p> <p>Regards</p> <p>Sanah Mmokwa</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>