TW
Tamsyn W
1 reviews | Active since Nov 2012
07 May 2020, 12:29
Poor Customer service from Poetry Stores
I created an on-line order = paid for the order and had no confirmation. The money has left my account. Poetry has no contact number to call and you can only log an online service request that says they will respond within 72 hours. What a poor service. I am waiting in anticipation for a response...it is 72 hours and ticking.
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Poetry Stores's replyOfficial
11 May 2020, 21:24Hello Tamsyn, We are very sorry for the problem you have experienced with your order. We are aware there was an issue with order confirmation which has now been resolved. In support of efforts to fight the spread of COVID-19, our team has implemented large scale remote working. Our customer service agents are therefore unable to access our call centre lines, but they are working through the backlog of cases hence the extended turn around time. I believe your case has been resolved, but if you have any further concerns please do contact us. Thank you, Team Poetry.
Poetry Stores's reply11 May 2020, 21:24
Official
Hello Tamsyn, We are very sorry for the problem you have experienced with your order. We are aware there was an issue with order confirmation which has now been resolved. In support of efforts to fight the spread of COVID-19, our team has implemented large scale remote working. Our customer service agents are therefore unable to access our call centre lines, but they are working through the backlog of cases hence the extended turn around time. I believe your case has been resolved, but if you have any further concerns please do contact us. Thank you, Team Poetry.