Poor Customer service

I recently had my credit approved at Poetry Stores and have had a really bad experience in trying to get my card. I sent the below mail on their Facebook on the 17tg October which "typically responds in 1 day". I'm still waiting... "Hi Poetry! I've recently app**** for an account with the store. My credit application was approved and I was so excited to get spending at my nearest Poetry store. I spent an hour at the Poetry at the waterfront only to be told the cards there were all rejected and that the store would have to have to get new cards - this was from the RCS Agent. I accepted this and went to Canal walk today to try and get my card, only to be told the same thing after a 30 minute wait! I know this has nothing to do with the service of the ladies that work at the store, but I really feel like I'm doing my rounds around Cape Town making sure all the Poetry's are aware they have bad cards. Please advise! I'd like to sort this out asap as this has really been quite the inconvenience."

I am a new customer, and I have to say this has really put a bad taste in my mouth. Even just a response to say they're investigating would have satisfied my complaint.