Poetry Stores *****ing from customers

Dear Poetry,

this is very unprofessional and really letting customers down. Why a refund? The item is still available online!

I think during lock down Poetry Stores used a very sly tactic. They kept their cash flow going by luring customers online with sales and discounts, promising delivery of goods as lock down regulations permitted. It was never their intention to deliver the goods, they just used customers money to keep afloat, and now they are slowly refunding customers, even if goods are available online. Disgusting...will make sure this is known!

To conclude this review. Poetry sent me a voucher for 30% off my next purchase, excluding items on sale. This is appreciated, but still, the root of the problem was not addressed, nor explained. I do think that, with lock down, Poetry Stores adopted a very ********* strategy of raising cash flow through online discounted sales that were later canceled, without a reason other than wanting to sell the merchandise at full price. I also was astonished by the lack of customer care, with none of my emails being attended through the normal customer care channel. If it weren't for HelloPeter, I would still be waiting for my parcel! And I am not the only customer in this situation, showing that we wee "****med"! This is why I still rate PoetryStores low, and am not satisfied with the response.