Poetry Stores - Satisfied but yet also dissatisfactory experience

This is a combination of a dissatisfied and yet satisfied review.

I would like to commend the actions of one Poetry V&A Waterfront staff member going the extra mile finding an item for me 2 days ago.

On visiting Poetry Tyger Valley Mall they just brushed me off by looking very superficially for this item on their system just to tell me that this item was sold out everywhere even along the Coast line.

I just had a feeling to take matter in my own hands and I just did that by phoning Poetry Waterfront. I got through to Thabi and she very patiently tried to assist on what I tried to explain to her with regards to the item. I had a picture of this item on my phone and she even allowed me to whatsapp the picture of the item to her and within 10 minutes she phoned me back by advising that Canal Walk had one of these items left and she asked them to keep if for me. Now that is service and done in a very professional manner.

Kudos to Thabi for her efficient and friendly service that took the bitter taste out my mouth after my experience at Poetry Tyger Valley Mall.

Surely hope that the manager of the store brings this message under the attention of Thabi as I also emailed the Waterfront Store and had no reply until now.

Thank you.