Poetry stores Dissatisfied customer

Hi

I.bought a Pink dress on the 24th December wore it on the 25th then the second time mid January. Yesterday as I was pulling the zip up it came out.

I feel this is your zip quality issue, please advise how can this be rectified?

Hi Bongiwe

For the best possible assistance, please visit any of our poetry stores closest to you and the matter will be dealt with effectively.

Kind Regards The poetry Team.

The above was sent to Poetry Facebook inbox I then took the dress last week Saturday, the store assistant called the manager who said they can't refund me because of their 60days policy, well I didn't want to be refunded, I LOVE my pink number. She then said she'll send it to the factory. I asked her how long will it take for the dress to be back, she said she doesn't know, it could be months. I said to her I don't want a date, but I believe every business has their SLA's or turn around times, shw said she doesn't know of any. Took my numbers down said she'll call me Monday after she has sent my dress, she hasn't NOT called me. I also asked her to tell the factory NOT to put the invisible zip because that zip has a problem. Even when I opted for that pink dress it was because my preferred dress gave us(shop assistant and I ) at the fitting room, it didn't wanna go up, even the shop assistant did say these invisible zips has problems, I then opted for this pink dress and now when I want to wear it for the third time, zip comes off. So I am NOT happy with the service from Pavilion store, especially from a senior person, you don't go around promising customers a call and then you don't call them, also please THINK of changing your zip suppliers or do away with invisible zips. It wasn't the first time having your zip problem, I only brought this dress back because it was not even three months old.

Dissatisfied customer

Bongiwe