1 reviews | Active since Aug 2015
Poetry online stores SHOCKING service
I am so disappointed in the Poetry online store and Cape Union Mart Group of companies. <br> <br> How can such a reputable brand have such a lack of service!<br> <br> I ordered a parcel on the Poetry online store on 11th of August and to date have not received a tracking number or confirmation that the parcel have been shipped. I have sent numerous emails and phoned their customer care (where you have to leave a voice message, since nobody answers the phone). <br> <br> I have had one email reply to say that the parcel have not been shipped but no explanation or further feedback.<br> <br> In desperation I am now writing a hellopeter complaint - as I see at least all the people who also complain about poetry here gets a response. <br> <br> ... so fingers crossed...<br> <br>
We sincerely apologize for the lack of feedback you have received from us and for your disappointment you have in our Brand. We are currently experiencing high volumes of emails and calls and we are trying our best to get to all our customers. We will be in touch immediately to have this resolved for you.
Regards
The Poetry Team
We sincerely apologize for the lack of feedback you have received from us and for your disappointment you have in our Brand. We are currently experiencing high volumes of emails and calls and we are trying our best to get to all our customers. We will be in touch immediately to have this resolved for you.
Regards
The Poetry Team