Poetry online store

This is my second bad online customer experience<br> The first order I placed ,I ended up cancelling after 2 weeks of non- delivery as the event I ordered the dress for had passed.Such a let down.<br> I placed another order on the 13th Feb,no confirmation of receipt till today.The website clearly states delivery within 6 working days<br> Yesterday I get told there is a website problem and orders are now taking up to 10 days to deliver,today is day 11 and still no delivery<br> Trying to get through by telephone is impossible.There isn't even an option to leave a message.<br> Clearly they aren't coping as there are so many complaints on the website.<br> Sounds like utter chaos to me.<br> <br> <br>