Poetry online orders is pathetic

Disappointed in Poetry online. They advertise payday weekend with extra 25% off sale items. I buy a dress online and did not get a confirmation email and the order does not appear on my profile. I realised that even with another order I placed earlier in the year the confirmation email only came in following day. On Monday I contact them and they said I should email proof of payment, I did. the following day someone says they have been allocated my case and will escalate it to finance for them to confirm if they received the funds. Yesterday they send me an email to say that, they were able to locate the funds/payment however they are not able to process the order as their system does not allow. They then processed a refund, informed the lady that that I do not want the refund as I want the dress. Their system problem is not my problem but then to resolve. Not even a suggestion that there is a store that has the item I can get it there. Lee-Anne then ignored all my emails