POETRY CANAL WALK DISHONEST STAFF

A few weeks ago, I visited your Canal Walk store with my family. During our shopping experience, my wife selected a few items for purchase. As I was engaged in a call at the time, I asked my daughter to proceed with the payment on my behalf.

Upon returning home and reviewing the invoices, we discovered that we were charged for an item that we did not purchase, nor did we receive. My wife immediately contacted the store, and the store manager acknowledged the error.

My daughter then returned to the store to resolve the matter and obtain a refund. To our dismay, she was advised that footage and stock needed to be reviewed before the refund could be considered.

This delay and lack of accountability are unacceptable, especially considering the error was already admitted by your staff.

The entire experience has been both disappointing and frustrating. I find the conduct of your staff to be not only *********** but also lacking in basic customer service principles. Frankly, I do not have the time or interest to continue following up on a minor refund.

Poetry may retain the amount as a donation toward the store’s year-end staff party. I am, however, of the opinion that this may not be an isolated incident and could very well be part of a broader practice to manipulate sales figures or meet internal targets at the expense of honest customers.

I trust that this feedback will be taken seriously and escalated to the appropriate channels. I will be reconsidering future patronage of your store and will share this experience with others to caution them.