Pathetic Service Recieved

I placed an online order via Poetry on the 27th July, since then I have received a mail to say that there is a delay with the order due to whatever ******** excuse. The mail stated I could request an IMMEDIATE refund instead. Which I then accepted.<br> <br> When I called to follow this up, I was advised that a refund was not done. But the male who assisted me advise that he would process this.<br> <br> The next day I received a mail stating that my items were ready to be dispatched.<br> <br> I contacted Poetry stores (online) again, however the lines were busy, so I left a voice message.<br> <br> The following day I received a mail from Customer Service (Zainab) saying they apologise for the lack of feedback and they will action a refund (why this wasn't done yet, I don't know).<br> <br> I contacted them yesterday telephonically and left another message (phones not available again). But no one has contacted me.<br> <br> This morning I get a refund for half of the items, not my full amount. <br> <br> This is beyond pathetic now.<br> <br> They couldn't deliver on stipulated date, they delayed, they didn't action my refund, they incorrectly refunded me.<br> <br> Now its my mess to sort out!<br> <br> And still not 1 phone call.<br> <br> Disgusted