Online store model should be revisited. You can learn from the staff in the stores, they are amazing!!!

Purchased sneakers and a belt during lockdown and I still haven’t received my goods. I have now received a refund for the belt and the sneakers shows delivered. What is the point of a client services email when nobody responds and purchasing a belt on sale and then getting a refund. Where are my sneakers? I am very disappointed in the lack of service (online store). Problem is, I am not the only client looking for items. First you incorrectly delivered the wrong item twice and I drove to the mall to take it back TWICE! Give me my sneakers!!!!