Online shopping doesn't deliver or respond

I placed an online order for a size 8 on the 8th April in the morning. It was then communicated to me on the 13th of April that my order ships that afternoon at 4pm. On 14th April they informed me that there are no size 8 available in the country and that they would try and source me a number 6. <br> <br> However, yesterday (11 days after Ive paid) I walked into Poetry in Canal Walk and they had a number 8 available but were holding it for a customer who walked in earlier that morning. Thus I've already paid for the item two weeks ago and they told me after 6 days that its out-of-stock, just to find that they do actually have an 8 in stock at canal walk but I cant have it anymore, even though I've already paid for it long before, because the online Poetry service didn't contact them or me.<br> <br> But I am mostly just utterly frustrated and disappointed with the lack of feedback I've received up until now, I've phoned numerous times to enquire about the order status and only twice in two weeks did someone answer the phone. I've spoken to two consultants about the order and both made promises that they will provide feedback within a day but neither of them did.<br> <br> I am cancelling my order.<br>