Online Process needs a relook ... Canal walk Store Manager GREAT

Excellent service received from the canal walk store and quick thinking by the Store Manager allowed that I go my items.

You Online Process really needs to be looked at. Order items last week and got a message saying my items have arrived at the store. I went to the store lat night to pick up my items and when they collected the pargo item , the items inside were not my items are even inside. The Slip had my name, order number plus items listed but none of my items. LUCKILY the items i ordered were in the store and could take those items but i had to wait in store for quite a long time while the staff figured out what to do and the process of manually processing my items.

What it i can me to the store and non of my items were instore and not in my size ... i would of so upset .

You guys really need to look at your online channel and work at fixing it . I am too scared to buy online again to just be disappointed again or inconvenienced .

Would of given you guys a 1 but since your store manager was so helpful i has to up my rating.