MT
Millicent T
1 reviews | Active since Aug 2015
14 Aug 2015, 12:44
Online order placed but no delivery
On 30 July 2015 I placed and paid for an Oder online. On the same date I received confirmation of my order and was advised that I will be notified as soon as my order ships.<br> As to date I have not had any feedback despite numerous emails and messages.<br> I have also phoned again and again on various numbers provided but to no avail.<br> I am extremely disappointed and frustrated. When will I receive my order? There is absolutely no customer service!
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Poetry Stores's replyOfficial
14 Aug 2015, 21:26Hello MDT123,
We're so sorry for the lack of communication to you. We will be in touch with you next week Monday to update you on the status of your order.
Due to the unexpected popularity of our online sale we have not been able to get to each query in good time.
Please accept our apology for letting you down.
Sincerely,
The Poetry Team
We're so sorry for the lack of communication to you. We will be in touch with you next week Monday to update you on the status of your order.
Due to the unexpected popularity of our online sale we have not been able to get to each query in good time.
Please accept our apology for letting you down.
Sincerely,
The Poetry Team
Poetry Stores's reply14 Aug 2015, 21:26
Official
Hello MDT123,
We're so sorry for the lack of communication to you. We will be in touch with you next week Monday to update you on the status of your order.
Due to the unexpected popularity of our online sale we have not been able to get to each query in good time.
Please accept our apology for letting you down.
Sincerely,
The Poetry Team
We're so sorry for the lack of communication to you. We will be in touch with you next week Monday to update you on the status of your order.
Due to the unexpected popularity of our online sale we have not been able to get to each query in good time.
Please accept our apology for letting you down.
Sincerely,
The Poetry Team