Not happy

Poor quality and workmanship also disgusting customer service 🙄 I bought a pair of sandals in September never worn them just once in November at a wedding for 3 hours when I got home realise that it was torn damaged in front I took it back the next day and explain to them the lady asked if I tripped on something said no cause I believe that it's poor quality she insisted that I did they just said Iust leave the shoe and someone will call with that attitude failing to understand that I bought the shoe cause I liked it and not in mercy of them to help me because they work for poetry No I just need some honesty an no favouritism I remember one of them is called mandy In 2 days got a call from vee with a manager's attitude to say No they can't fix nor repair the shoe I must come fetch it ....Vee that is my hard earned money I used to buy that shoe I didn't trip on anything it's poor quality I bought can someone please realise and sort this out.... customer service and business values POETRY. Thanks Faith