No reply or customer service. They still think it’s 2020!

Made an online order on 14 May and paid through Upay Ozow. Money left my account. Seemed to be a problem. Did not receive a confirmation email or tracking info. Contacted customer services through website. Got a generic response that people were working from home due to covid (note I am writing this in May 2023) and expect a reply within 48 hours. It has now been 4 days. I have sent further emails. No response. Twitter. No response and tweets don’t load on their page (are they deleting them?) I’m really worried they have taken quite a lot of my money but aren’t activating my order. Any idea how to get help? I’m concerned by this abysmal customer service.