No customer care and item ordered on 26th March not delivered! Unacceptable!

On March 26 I placed an order online with Poetry Stores (Order n. ***). I received conformation and was informed that the item will be delivered as soon as the lock down regulations would allow. I am still waiting! I have sent numerous emails asking about the status of my order. I sent an inquiry to customer care (Case ***0 ) on 2nd June, and received an automated reply saying that I will be contacted within 72 hours....still waiting, no reply, no item! Unacceptable, and I am very surprised as I always thought Poetry was excellent in terms of customer care. It seems that they tried to get money out of their customers to keep afloat during the lock down, and now they hope we disappear? I will definitely not visit again Poetry, which was one of my favourite shops, again unless this is resolved promptly!