NB
Nicole B
1 reviews | Active since Apr 2024
04 Apr 2024, 21:15
Money left my account but no online order! Slow customer service
I've been a loyal customer of Poetry for years and ordered off the website several times, even last week! On 2 April, I made a large order of R1.7k, the money left my account but I did not receive an invocie nor did the order appear under my profile. Had I not screenshot the confirmation of the order being placed after I made payment I am unsure whether the customer service lady would have been able to help me as she could only pick up the order number and nothing else on my profile. I was told the IT and finance department have to assist me, it's been 2 days. Why is the turnaround so long? I spent a lot of money and this whole situation has been so stressful! Please assist me.
Helpful (0)
Replies (1)0
Replies (1)NB
Nicole B's updateReviewer Update
09 Apr 2024, 20:50Update: It seems poetry customer service is slow via email as it takes days to get a response however the customer service agen I spoke to on the telephone line was able to get my query to IT. She said IT would email when the issue was fixed but I never received this mail, I had to call in again to find out my order had been fixed. I wasted a lot of airtime but at least my parcel is on the way.
NB
Nicole B's update09 Apr 2024, 20:50
Reviewer Update
Update: It seems poetry customer service is slow via email as it takes days to get a response however the customer service agen I spoke to on the telephone line was able to get my query to IT. She said IT would email when the issue was fixed but I never received this mail, I had to call in again to find out my order had been fixed. I wasted a lot of airtime but at least my parcel is on the way.