1 reviews | Active since Jan 2010
Loafers cut deep
I purchased a pair of loafers from the Rare Earth brand a week ago at the Cavendish branch. These shoes cost R1099. Yesterday I wore them for the first time.
Poetry, I spend thousands of money at your stores each month. I am really disappointed with these loafers. Whilst walking I start noticing how my ankles started burning. After my first meeting, I had to rush to Dischem to purchase medical plasters for both ankles. The shoes cut my ankles and ripped the skin. I was limbing, the pain was so bad.
Last night, I woke up 3 0r 4 times during the night as my ankles were throbbing and paining from the shoes. This is not the quality we expect from your products!
I am really disappointed and will not be supporting the brand again (unfortunately).
Thank you for taking the time to discuss this matter with me.
As discussed we take the quality of products very seriously, adhering to strict product testing in order to provide our consumers with only the very best!
I'm glad we were able to come up with a resolution.
Have a great weekend.
The Poetry Team
Thank you for taking the time to discuss this matter with me.
As discussed we take the quality of products very seriously, adhering to strict product testing in order to provide our consumers with only the very best!
I'm glad we were able to come up with a resolution.
Have a great weekend.
The Poetry Team
