AC
Anna C
1 reviews | Active since Dec 2015
10 Jun 2020, 14:08
*****
I see that I am not the only one... made an online purchase during sales, products have been refunded stating that the products are not available but they are...at full price. I think that Poetry tried to had a 0 rate interest loan from us customers and once they were back to their feet have returned the funds. It used to be my favourite shop, not anymore. I received apologies, but I didn't need one, we have caught them lying. They should have honoured the price we got the confirmation with. Very disappointed.
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Replies (2)0
Replies (2)Poetry Stores's replyOfficial
12 Jun 2020, 16:04Hello Anna
Thank you for contacting us. Our sincere apologies for the unpleasant experience.
One of our Liaisons will contact you soon.
Kind regards
Poetry
Thank you for contacting us. Our sincere apologies for the unpleasant experience.
One of our Liaisons will contact you soon.
Kind regards
Poetry
Poetry Stores's reply12 Jun 2020, 16:04
Official
Hello Anna
Thank you for contacting us. Our sincere apologies for the unpleasant experience.
One of our Liaisons will contact you soon.
Kind regards
Poetry
Thank you for contacting us. Our sincere apologies for the unpleasant experience.
One of our Liaisons will contact you soon.
Kind regards
Poetry
AC
Anna C's updateReviewer Update
14 Jun 2020, 14:16Thank you. It has been resolved. I still believe it was a bit ***** but I am happy with the solution.
AC
Anna C's update14 Jun 2020, 14:16
Reviewer Update
Thank you. It has been resolved. I still believe it was a bit ***** but I am happy with the solution.
