Just plain friendly, helpful and accommodating staff

In the beginning of 2020 I bought a pair of sunglasses from the Canal Walk branch. Unfortunately, the glasses broke a month or so after and we went into lockdown thereafter. I was ready to just write it off as a loss, when a friend suggested I go in and exchange it. I went in, and without much effort or heartache, I had my glasses exchanged after explaining the situation. This was so painless and the staff was so accommodating.