******* behaviour

Customer service is beyond appalling. It is ACTUALLY *******. I have never been so angry in my life. Firstly, in infringement of the Protection of Personal Information Act (POPIA) they ignored the address I provided (and the email I sent telling them that the business was closed during lockdown) and instead tried to deliver to an OLD address from two years ago. This is an infringement of a number of principles from POPIA. When I complained about this, this complaint was dismissed and I was told that the parcel was delivered. Obviously, the parcel had not been delivered to me: for some reason they had decided to use an address from two years ago that I had not provided for this purchase. I asked for a refund - because one ******* action was enough for me. Instead of issuing a refund they decided to continue with their ******* behaviour and asked for my bank statement. And then had the audacity and gall to say that according to my bank statement they had already issued a refund. SO on top of all the infringements to my privacy, they have now decided to withhold my money. ie. They have decided to add THEFT to their list of crimes.

Is it possible for any business to have more appalling customer service?