Horrible customer service

I ordered a Wonki Ware bowl as a gift from their online shop. Paid for it immediately. After a week with no update about when the gift will be delivered, I emailed them. I only received a reply two days later after I had sent another email.<br> <br> Megan rep**** to say that the bowl was out of stock and that they will find something similar to replace it with and send that. I was not really too thrilled about this, but just let it go. <br> <br> After another 2 weeks I emailed again for an update - no reply. I emailed them a total of 4 times with no reply at all. By now it was more than 6 weeks since I placed the order and the birthday had come and gone. In my last email I basically had to threaten them on taking the matter further if they didn't refund the money by the end of the day. I received an email that simply said 'follow these instructions for a refund', nothing else. No 'apologies for the inconvenience', 'thank you for your patience', or even a name of a contact person. <br> <br> After following the instruction I rep**** to the email to ask how long the refund will take, and again NO REPLY. I have never in my life experienced such bad service!<br> <br> (I'm currently abroad and couldn't phone them.)