NB
Nicky B
1 reviews | Active since Feb 2012
14 Aug 2015, 12:39
Half my order has been delivered
I placed an online order with Poetry on Tuesday 4th August and paid R75.00 for my order to be expedited. On Friday 7th August, I called to find out where my order was. They apologised and said that I would only receive my order on Tuesday 11th August. When my order finally arrived on Tuesday, they had not sent all the items I have ordered and paid for. I have tried emailing and phoning them since and cannot get through to anyone to complain about this.
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Poetry Stores's replyOfficial
14 Aug 2015, 21:23Hello madbell1,
We're so sorry for the lack of communication. Our records indicate that you have been refunded today for the items we could not deliver. We will also refund you for the extra delivery charge paid.
Please accept our apology for letting you down.
Sincerely,
The Poetry Team
We're so sorry for the lack of communication. Our records indicate that you have been refunded today for the items we could not deliver. We will also refund you for the extra delivery charge paid.
Please accept our apology for letting you down.
Sincerely,
The Poetry Team
Poetry Stores's reply14 Aug 2015, 21:23
Official
Hello madbell1,
We're so sorry for the lack of communication. Our records indicate that you have been refunded today for the items we could not deliver. We will also refund you for the extra delivery charge paid.
Please accept our apology for letting you down.
Sincerely,
The Poetry Team
We're so sorry for the lack of communication. Our records indicate that you have been refunded today for the items we could not deliver. We will also refund you for the extra delivery charge paid.
Please accept our apology for letting you down.
Sincerely,
The Poetry Team