KB
Kristly B
1 reviews | Active since Dec 2022
14 Dec 2022, 15:19
Do not buy an online voucher or support this store's 'online experience' - you will be disappointed
In 2022, surely placing an order for a voucher and receiving that voucher is simple? I placed an order for a R2500 voucher on Monday which has not been received. Poetry has not bothered to respond to messages, emails or return calls. On the two occasions that I managed to speak to staff, they barely knew what to do and the issue was not resolved. I feel ****med and want my money back! Will no longer support this brand.
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Replies (1)
Poetry Stores's replyOfficial
19 Dec 2022, 08:58Dear Kristy,
Thank you for reaching out to us.
Kindly be advised the customer service agent has requested the voucher to be resent , as this was a system glitch. We do apologise for the inconvenience. Please confirm whether you have received the voucher.
Best Wishes,
Cape Union Mart
Thank you for reaching out to us.
Kindly be advised the customer service agent has requested the voucher to be resent , as this was a system glitch. We do apologise for the inconvenience. Please confirm whether you have received the voucher.
Best Wishes,
Cape Union Mart
Poetry Stores's reply19 Dec 2022, 08:58
Official
Dear Kristy,
Thank you for reaching out to us.
Kindly be advised the customer service agent has requested the voucher to be resent , as this was a system glitch. We do apologise for the inconvenience. Please confirm whether you have received the voucher.
Best Wishes,
Cape Union Mart
Thank you for reaching out to us.
Kindly be advised the customer service agent has requested the voucher to be resent , as this was a system glitch. We do apologise for the inconvenience. Please confirm whether you have received the voucher.
Best Wishes,
Cape Union Mart