Disgusting service at Poetry Store.

I received the worst service from Poetry Sandton yesterday evening. I was at the till and asked the assistant if she could help me with one of the items as I wanted to buy it but was not sure what I could use it for, she said well she cant see what it is, I pointed at it and said its on the shelves by the wall. She said well she doesn't know what I'm talking about. I said, why don't you rather say, we go there and see what I'm talking about. She said she was too tired and it was in the evening (this was around 6 and the store closes at 7). I said but that is bad customer service, I want to buy the item and maybe even 2 of those items. She said well she didn't receive training in providing good customer service. We argued back and forth and at no point did we go to the item so we could discuss it and I buy it. So I didn't buy it, loss to your business.

After so much money I've spent at Poetry over the years, it was hard for someone to assist and explain a product to me???? It was an absolute insult. I'm terribly disappointed that you hire staff that is too tired to do their work and who don't receive training!??

Awaiting your reply.