TS
Thembi S

1 reviews | Active since Apr 2021

03 Jan 2022, 11:27

Damaged and wrong size product

I recently ordered a jumpsuit from poetry in size 8 but I got it in a size 6. On the invoice it wrote the right size which is a size 8 but the product was in a size 6 and not only that, it was also damaged it had some holes on it.They inconvenienced me, because I wanted to wear it to a function that I will be attending Wednesday. I am really disappointed. Something must be done

I stay in phalaborwa and there's no poetry around here so I cannot say that I'll return it in store. if I decide to return it I would have to spend more money again because there is no poetry around here and I have no money for a courier.

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Replies (1)
Poetry Stores
Poetry Stores's reply11 Jan 2022, 16:00
Official
Hello Thembi

We pride ourselves with providing excellent service, we are disheartened to hear about your experience, please accept our sincerest apologies. 

We have escalated this matter and will contact you shortly 

Kind regards 
Poetry