BAD SERVICE - WORST EXPERIENCE EVER

I ordered two items via Poetry Store SA and they were on sale, I have never been so disappointed in my entire existence one item I ordered was in a correct box shoe size but inside the box wrong size was there it means whoever was packing the item did not check they just took the box without even checking whether the correct items were being sent my way and mind you I wanted exact seven (7) days for this order to be delivered only to receive an incorrect order and it was the only shoe left that was on sale. I wouldn't be shocked to learn that the shoe is no longer available due to their own negligence. This is disappointing, I normally order from them and seemingly they have change their online shopping and shipping requests, I never used to wait this long for an item to reach me, and mind you now they take up to 48hrs to respond to any complaints or queries instead of improving they are delaying and giving pathetic service. I'm livid!!!! This is not acceptable!!! How on earth do you send an item out of your shop without checking whether everything is in good standing.